One size does not fit all.
MKS understands that you have specific needs that call for creative service solutions.
MKS offers a wide range of service plans that can be tailored to match your unique needs and are focused on ensuring maximum uptime to keep your business productive, so you can focus on doing what you do best; satisfying your customers. We are committed to providing excellence in support by building strong business partnerships with our customers along with tailored support programs and one-on-one customer care from our highly-trained service engineers. Through in-depth knowledge of your systems and goals, we are committed to maintaining support levels that achieve maximum uptime and performance while minimizing total cost of ownership.
Support Offerings
Our Customer Support offers a complete range of optimized support offerings specifically designed to sustain your equipment at the highest performance and productivity levels.
Support Locations
Distributed globally for quick response.
Global support is available through our network of dedicated service centers and spare parts inventory depots strategically located around the globe. Parts are readily available and in-stock parts can be shipped within 24 hours to all warranty and contract customers.
Compliance Programs
We believe that a proactive approach toward conserving and enhancing our environment benefits everyone and that accidents are preventable. We are committed to providing the education and opportunity for all employees to participate in the continuous improvement of our Environmental, Health and Safety (EHS) Management System.
Spare Parts
We offer a range of services, across our product lines, to meet your support needs. Our excellent customer service in conjunction with our support infrastructure are designed to make sure our customers get the right part when they need it.
Policies
We have established Terms and Conditions for Product Sales and Purchases, ongoing Support, and for Equipment Relocation & Transfer.
ESI service model
For industries facing material transformation challenges in production, we apply unique process and engineering expertise to deliver a set of laser-based solutions that extend our customers’ processing capabilities beyond the limitations of mechanical.
See what it's like to be an MKS customer - contact an MKS Sales Expert today
